OUR POLICIES

Booking Policies:

Thank You for your interest in booking an appointment with Nails By Miss Lucy. We look forward to providing you with the Custom Nail Experience on your next visit and hope to meet & exceed all of your expectations! Before booking, it's recommended that each new client reviews our policies for booking your Custom Nail Experience, thoroughly.

• Due to COVID-19, services are available by APPOINTMENT ONLY and NO additional people will be permitted entry with you at the time of your appointment on the scheduled date and time. We've also shortened the days and hours of appointment availability to ensure we are going above and beyond to effectively implement all of the necessary procedures and protocol during this time for your protection and ours as well. 

NEW HOURS:

11:00 a.m. - 7:00 p.m.

• We've also limited the number of available appointments able to be accepted on a daily basis. 

*Please Access our Booking System to view number of appointments open daily as well as our current dates and times available.*

• There is a $25 Deposit Required to secure your appointment at the time of booking. Before receiving an appointment confirmation, this $25 Deposit is due! This service deposit does go toward your service(s) booked, and it is non-refundable.

*All appointments booked for Full Bling/Full Crystal sets will REQUIRE a deposit in the amount of 50% of your total service cost! This deposit will go toward your total.

The remaining cost of your service is due upon arrival!*

• In the event of an appointment cancellation, the deposit will not be returned. Rescheduling is available, a new deposit is not required and will be applied toward the service(s) as long as the rescheduled appointment is within 30 days of the initial booking.

• Monthly Nail Subscriptions must be pain in full at the time of selecting your package. Services included in monthly nail subscriptions are non-transferrable!

• Appointments must be booked at least 24 hours in advance, unless you are filling a canceled appointment for the present day.

• Please be on time! If you are over 15 minutes late, there will be an additional fee of $1.50 per minute added onto the total cost of services or your appointment will be subject to cancellation and your deposit will be forfeited and a new deposit will be required to reschedule! 

• Fill-In/Maintenance Services over another nail salon/tech's work is permitted, however, additional fee(s) can potentially be assessed depending upon the extent of work which must be done! 

• All photos of your nails can and may be used for marketing purposes for Nails By Miss Lucy. 

Shipping Policies:

Please be mindful that all orders received have a processing time of 3 to 5 business days. Once orders have been processed and the handling time is complete, orders are shipped out via USPS, and the tracking information will be submitted to you via email at the email address provided during the time of placing your order.

 

*Once an order has been received and processing begins, NO changes can be made to the previously placed order(s).*

• Due to COVID-19, please allow 7 to 14 business days to receive your package once you've been notified that it has been shipped. 

• Please note that we are responsible for your new purchase until it reaches the Post Office Courier. After that time, it is out of our control and we recommend that you monitor/track your package consistently via USPS Package Tracking service, to ensure you're updated regularly. All purchases are shipped by USPS and once out of our possession, we have absolutely NO control regarding delays, package whereabouts, etc. If there are questions regarding the delivery and location of your package, please contact United States Postal Services directly, and provide the tracking number given previously. 

• If you would like to insure your package, please let us know before your order is placed and a customized invoice can be created to ensure that the insured amount covers the value of your package being shipped via USPS. ALL packages are shipped and have the option to be insured through USPS. If you choose not to add insurance and your package is misplaced or damaged by USPS, we cannot provide a refund.

Return & Exchange Policies:

• One of our main goals is to protect both the members of the Nails By Miss Lucy team and our clients, so at this time due to COVID-19 and the nature of our product(s), we are unable to process or accept any refunds and/or exchanges. 

• For best results with our Customized (made-to-order) Press-On Sets of10, please ensure that you've measured your nails properly, using the Nails By Miss Lucy Sample Sizing Kit.